Most frequent questions and answers
Will your beauty products melt or solidify?
All of our products are made with natural ingredients and are best when kept at room temperature. Butters may liquefy in warm temperatures, but don’t worry the change in consistency won’t hurt the quality. Simply pop it in the fridge and the product will quickly solidify.
What hair and skin types will benefit most from your Artisan Body Treats?
Our products work for all hair and skin types. They are especially good for dry and undernourished skin and hair. For fine hair, use products sparingly or as a deep-conditioning mask before washing your hair.
Do you offer samples of your products?
We occasionally drop them in orders we receive randomly. We do have sampler sets for purchase.
Are your products cruelty free?
Absolutely! We love animals and know they are part of the family; our products are never animal tested.
Where are your products made?
All of our products are made with love right here in the USA in Snellville, Georgia.
Do your products contain fragrance?
No all our products are scented through herbal infusion and or essential oils. We do not use fragrance oils to scent our products as these are synthetics which are not natural. Our products are not just phthalate and paraben free; we do not use synthetics.
Can I use more than one discount code at checkout?
We can only allow one discount code per order.
How can I check the status of my order?
You will receive a confirmation email once your order is placed and again once it has shipped. The second email will contain any tracking information, please keep an eye out for your Body Treats. For any further questions, please feel free to reach out to us at firstname.lastname@example.org
If I order a custom bracelet can I return it?
When ordering custom jewelry you will have an opportunity to decide if you want the piece that has been designed for you before it is shipped. If at that time you choose to not accept the design your money will be refunded to you minus a $5.00 fee. However once the order is shipped there are no refunds on custom orders.
Where do you ship to?
All over the USA, Canada and to some International locations. We apologize if we are unable to ship to you and thank you for your interest. Please send us an email so that we may look into your location as well.
What shipping methods are available?
At this time all packages are shipped through USPS.
How soon after I place an order will my product ship?
We ship packages out very quickly and as each order is packed with love, please allow 1-2 business days to process an order to ship (M-F). It then takes 1-5 business days to reach you, depending on where you live, a total of 7 business days. This is provided your order is in stock or not a custom order. Orders placed prior to 1:00 PM EST will begin processing same day, while orders placed Friday after 1:00 PM EST through Sunday will begin processing the following business day. You will receive an email with tracking information the day your order ships. However please note that if you live outside the USA your package may take longer to arrive and therefore we apologize for any inconvenience.
How can I edit my shipping address?
If you notice a mistake in your shipping address, please call us at 470-236-6242 as soon as possible so we can update your address accordingly.
When will my credit card be charged?
Your credit card will be charged once you place your order. If for any reason we are unable to fill any part of your order a refund will be applied.
What forms of payment do you accept?
We accept all major credit cards and PayPal.
Can I return my products?
Yes. We have a 30 day policy therefore your item will be exchanged or refunded (minus original shipping cost) provided it is received within 30 days of purchase. If 30 days have gone by since your purchase unfortunately we will not be able to offer you a refund or exchange. To be eligible for a return, your item must be in its original condition, unopened and unused. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are situations where only partial refunds are granted. To begin the return process, please head to Returns and follow the instructions.
How soon will I get my refund?
Once we receive your return and it’s been inspected, we will follow with a confirmation email letting you know if your return has been approved or rejected. If approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What items are non-refundable?
Any items that are marked as final sale as well as any free gifts or promotional items with retail value. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Other Non-returnable items:
- Custom Orders
- Gift cards
- Open and used items
- Sales items (unfortunately only regular priced items may be returned)
- Beauty Products (lip balms, scrubs, butters, and bar soap)
What happens if I’m returning a gift?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of your return.
Do you cover shipping for returns?
We are not responsible for the payment of the return shipping. If you are exchanging an item for another one, and add an additional purchase, we will ship back to you for free! Please take note, that until your item is in our hands, we cannot be responsible for it. Please track your packages.
What if my product is damaged?
We are more than happy to replace a damaged or defective product with the same item. If you need to exchange it for the same item, send us an email here @Returns and send your item to: The Body Treat Chef P.O. Box 392604, Snellville, GA, 30039, USA.
We are committed to your happiness and want your shopping experience to be unforgettable, which is why we work hard to meet your shopping related needs. We do not however take returns on custom orders as it is a specialty item making it a final sale product.