Returns and exchanges
We want you to be completely satisfied with your purchase. If you are unhappy with an item that you purchased we will graciously accept your returns up to 30 days (*), if you are not content with the item, it doesn’t fit, whatever the reason (minus original shipping cost) provided it is received within 30 days of purchase. If 30 days have gone by since your purchase unfortunately we will not be able to offer you a refund or exchange. To be eligible for a return, your item must be in its original condition, unopened and unused. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are situations where only partial refunds are granted. To begin the return process, you first need to send us an email to: firstname.lastname@example.org. We must receive an email prior to receiving your return as there may be specific instruction needed. Your patience and understanding are appreciated.
Once we receive your return and it’s been inspected, we will follow with a confirmation email letting you know if your return has been approved or rejected. If approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of your return.
We aren’t responsible for the payment of the return shipping. If you are exchanging an item for another one, and add an additional purchase, we will ship back to you for free! Please take note, that until your item is in our hands, we cannot be responsible for it. Please track your packages.
Return items must be sent to:
Artisan Body Treats
Re: Returns/Exchanges2663 Shiloh Hills Court Snellville, GA, 30039
**Be sure to enclose the form received when we responded to your return/exchange request. We cannot complete your request without it.